Leadership Team

Sally-Ann Polson, President

Sally-Ann Polson's initial venture into health care set the stage for an exciting and varied career. After University Ms. Polson entered the Peace Corps in Gambia, West Africa, and went on to develop a Primary Health Care System for a 50-village area that had never had healthcare services.

Ms. Polson was recognized by the World Health Organization for developing the "model" for primary health systems in the third world.

Upon returning to the United States, Ms. Polson held management positions with the American Red Cross, and INOVA, the Metropolitan Washington D.C. area’s largest Health Care System. During her tenure with INOVA, Polson was charged with developing corporate health programs and starting a new Cost Containment Company, Health Cost Consultants. In 1989, Polson transitioned to Senior Vice President of INOVA and President of Health Cost Consultants, and created a medical management firm providing software and medical management services to TPAs, self-insured employer groups and health and welfare funds nationwide. HCC was successful and eventually sold to AETNA.

Ms. Polson spent the next 12 years as Executive Vice President of American Health Holding (AHH) applying her broad-base clinical, technical and business acumen to lead AHH from a small managed care company to becoming the largest in the industry in cost containment.

Now, as President of MedWatch and partnering in her own company with other industry experts, Ms. Polson is addressing the "Pain Points" of the Industry and delivering services that are truly making a difference in the medical management and cost of healthcare.

Ms. Polson is passionate about health cost containment and fiscal control and continues to successfully create change in the industry benefiting both the patients and the health plans and other payors.

Ms. Polson received her undergraduate degree with honors from Sweet Briar College and her graduate business education from the Darden School at the University of Virginia.

Sally Ann joined MedWatch in 2011.

Valerie Limpus, MSHSA, Chief Operations & Technology Officer

Valerie has worked in the Healthcare arena for over 25 years. She joined MedWatch in 2006 managing all operations of the Information Technology Department.

Prior to joining MedWatch, Valerie worked for a large Florida Hospital System for 13 years. She has demonstrated experience in planning, developing and implementing cutting-edge information solutions to address business opportunities.

Valerie brings a diverse knowledge base including project management and system development. Her broad medical business service experience coupled with strong IT management expertise has enhanced the successful management of MedWatch technology department as well as the expansion of the system.

Valerie holds a Master’s Degree from the University of Central Florida and Master Certificates in IS\IT Project Management and Business Analysis from Villanova University. She enjoys reading and spending time with her family.

Karen Clark, RN, Sr VP Compliance & Vendor Services

Karen joined the MedWatch management team in June 2005 as the CM director for 3 years prior to her transition to V.P. of MedWatch Client Services where she has been positioned for the past 6 years. In her current role as V.P. of Client Services, she assists the MedWatch sales staff with customer acquisition, presentations, and retention. Karen oversees implementation and is actively involved in day-to-day operations, assists with the development of annual company goals, assuring customer satisfaction, ongoing product customization, HIPAA privacy officer, and oversees MedWatch Steps-2-Health program.

Karen is an RN with over 35 years of clinical and management experience, certified in Case Management and Utilization Review. She brought with her to MedWatch, 6 years of experience in the self-insured employer arena as Benefits Manager of a large private company in IN where she initially assisted in the implementation of the company’s first in-house utilization review and case management program prior to outsourcing this function to MedWatch. MedWatch later became the company’s managed care vendor with Karen’s transition to Benefits Manager where she oversaw the benefit plan administration and compliance; assisted with fiscal year Plan audits; reviewed medical, PBM, disclosure reports and vendor contracts; reviewed self-funded short and long-term disability; oversaw administration of COBRA, adjudication of FSA, dental and vision claims; HIPAA privacy officer; and oversaw the management of the company’s executive physical program.

Karen Klemm, RN, BSN, MHA, ACM, Director of Quality, Compliance, and Training

Karen is a registered nurse with over 30 years of healthcare experience. She began her career on an orthopedic unit in a teaching hospital. She also worked on medical/surgical and oncology units before transferring to the Critical Care arena where she served as Charge Nurse and Staff Preceptor. Her experience outside of the hospital setting includes Home Heath, Telephone Triage, Family Practice, and Utilization Review for a managed care organization.

Karen also has an extensive background in Case Management and served as a department Director for a large hospital and healthcare system in Florida. While in this role, she received her Accredited Case Manager certification with a focus on health delivery system case management.

Karen obtained her Master of Health Administration from Belhaven University in 2013. She joined MedWatch in November 2015 as the Clinical Resource Nurse, overseeing the provision of Disease Management services to patients and acting as a staff resource for practices and clinical protocols. Along with this role, she served as the Assistant Director of Population Health Management assisting in the day to day operations and departmental strategic planning.

Karen currently serves as the Director of Quality, Compliance, and Training.

Amy M. Tennis, RN, MBA, VP of Medical Management

Amy is a Registered Nurse with 22 years of nursing experience beginning in a Level 1 Trauma Center as a Burn Trauma Unit Nurse.

She has extensive experience in Case Management and Management in the Acute Care, Acute Rehabilitation, Skilled Nursing Facility, Home Health and Hospice Arena as well as the Insurance and Worker’s Compensation field.

Amy obtained her Masters of Business Administration with a specialization in Health Services Management and Finance in 2003.

She joined MedWatch in 2012.

Amity Arora, RN, BSN, MBA, Director of Population Health Management

Amity is a Registered Nurse with 8 years of nursing experience in the Acute Care and Perioperative areas. She joined MedWatch in 2015.

Prior to nursing, Amity worked in the Managed Care Arena for over 12 years where she held a variety of positions. Most recently, she was a Project Manager managing multiple concurrent software implementations at premier U.S. institutions. She has extensive experience in software design, development, testing, training and support.

Amity obtained her Masters of Business Administration with a specialization in Health Services Management from University of Maryland in 1991. She obtained her BSN from Georgetown University in 2006.

Veronica E. Cantrell, RN, MMA, Director of Utilization Management

Veronica is a Registered Nurse with 30+ years of nursing experience. She began her career as and LPN working as a float nurse in the hospital setting. She became a Registered Nurse with experience working on a cardiac unit, Medial Surgical Unit as charge nurse and preceptor. She also has experience in Home Health, Utilization Review in Home Health and experience as Utilization Review Assistant Supervisor in Home Health. Has experience as a CPR Instructor.

Veronica joined Medwatch in 2005 as a Utilization Review Nurse and has worked as Team Leader in Utilization Review as well as the Supervisor of Utilization Review. Veronica at present is the Director in Utilization Review.

Debbie Miller, VP of Ancillary Services

Debbie Miller joined MedWatch in January of 2018 as the Vice President of Ancillary Services and brings her vast industry knowledge and experience to the team. Debbie began her career in the TPA industry and worked her way up the ladder to become the Vice President of Operations for EBS-RMSCO, a large TPA in New York. There she oversaw eight departments and was instrumental in managing two mergers, claim system consolidation, expense reduction, new business development and the completion of a 6-year NYS HCRA audit.

Preferring beach umbrellas over snow shovels, Debbie moved to Florida with a medical management company as the Vice President of Operations and was responsible for overseeing and coordinating all care and claims operations. Several years later, opportunity knocked again and she joined forces with a national TPA where she applied her thirty years of experience, twenty-two of which were working with self-funded/ERISA plans in the health claims industry, first as the Vice President of Operations and then as Vice President of Client Services.

With her extensive industry knowledge, Debbie will be instrumental in managing MedWatch’s Pathways - Medical Concierge Services. This comprehensive single point of contact service eliminates the burden on the administrator of fielding calls regarding benefit plan details, health care providers, medical procedures, prescriptions, claims status and more. This service bridges the crucial gap between benefits & care, provider & patient, hospital & home.

In addition, Debbie will be overseeing the ancillary services that compliment and support MedWatch’s core services such as all-inclusive pharmaceutical treatment programs, bundled surgical solutions, case rate services for dual diagnosis mental health and substance abuse, extended rehab support, 24/7 telemedicine and more.

Debbie is a graduate of Columbia College where she earned a Bachelor of Arts in Business Administration.

Michelle Keen, Director of Medical Intake

Michelle has a background as an EMT and as a Surgical Technician. She also has an Associates Degree in Paralegal Studies.

Michelle is responsible for the daily duties of the MedWatch Call Center. Her duties include training intake coordinators, scheduling for the Call Center, ensuring day-to-day operations within the Call Center are completed efficiently and in a timely manner with customer service at the forefront of all activity, and also reporting on departmental functions and phone activity.

Cynthia Hom, RN, Sr VP of Business Development

Cynthia joined MedWatch in May 2012 as Vice President of Business Development and brings over 25 years industry experience in Care Management Sales, Account Management and Operations.  Ms. Hom originally started her managed care career at PHCS in 1988 holding various positions during the span of ten years in Utilization Review Services, Case Management, Training and Development, National Account Management and Product Development. Ms. Hom also spent 10 years working at American Health Holding, as VP of Sales selling Care Management solutions and Wellness/Health Coaching and Population Health Management programs to TPAs, Re-insurance companies, MGUs, Hospital systems, Taft-Hartley Funds and large employers. Ms. Hom also gained experience in short and long-term disability, FMLA and Workers Compensation programs while working for Core Inc.

Ms. Hom’s past clinical experience is in Medical/ Surgical, Pediatric and Neonatal ICU at Boston Children’s Hospital and worked in Pediatric Home Care Services as well. Along with her broad-based sales experience Ms. Hom brings a solid clinical foundation to MedWatch’s sales team.

Ms. Hom received her RN licensure in 1980 from BHCC and attended Lesley University in 1992 in the advanced BS Management program. In her spare time, Ms. Hom enjoys travel, cooking, watching the Food Network shows and working out.

Tim Guzinski, VP of Marketing

With 10 plus years of experience in the Care Management and Medical Cost Containment industry, encompassing sales, marketing and account management responsibilities, Tim brings a wealth of product knowledge and understanding to the MedWatch table from both the client and vendor perspective. His reputation within the business community is one of utmost trust and loyalty, always making sure to understand the needs of the client while devising the most appropriate solutions available. Mr. Guzinski has been active in numerous industry associations including HCAA, SIIA and NAHU to name a few. His vast national professional network and years of experience allow him to excel at strategic sales initiatives and solution development across the board.

Outside the industry, Tim had an adventurous career in high-end private clubs and was fortunate to be able to travel and open new business, sports and golf clubs not only in the US but around the world. This profession provided him with cultural exposure few individuals have been lucky enough to experience. Tim credits his calm personality, high level of diversity acceptance, ability to eat street food anywhere on the planet, and his love of getting to know people to his years of international travel. Just ask him, and he’ll bend your ear for hours sharing stories about some of the adventures he has survived. At home, his interests include gardening, fresh cooking, fine wine and great friends, as well as an occasional cruise get-a-way on Royal Caribbean!

Tim joined MedWatch in January 2017.

Kimberly Kline, Director of Operations

Coming Soon.

Patty Brown, Director of Accounting & Human Resources

Patty joined MedWatch in July of 2011 as a Staff Accountant. She brings over 25 years of Accounting experience to the team.

Coming from the travel industry MedWatch was her introduction into the healthcare world. She was promoted to her role as Director of Accounting and HR in January of 2014. She is responsible for all financial reporting and day to day operations in the accounting department. Also, she works together with the Manager of HR to ensure all new staff are onboarded and educated on everything MedWatch has to offer.

Tiffany Hutchinson, Director of Technology

Tiffany Hutchinson has worked in the Healthcare Technology industry for over 12 years. Her experience includes healthcare consulting, analytics, application support, project management and implementations primarily for hospital systems.

Tiffany has her Bachelor’s Degree in Mass Communication and Marketing and a Master’s degree in Healthcare Informatics/Healthcare Informatics (MSHI) certification, both from the University of Central Florida (Go Knights!) She also holds a Project Management Professional (PMP) certification. She has a passion for project management, process improvement, and organizational optimization.

Tiffany brings a fresh perspective to MedWatch that challenges the MedWatch technology team to analyze and improve current operations, as well as implement solutions that will position MedWatch as a technology and security leader in the self-funded market.

At home, Tiffany enjoys spending time with her family (she’s a proud boy mom!) and going to OrangeTheory fitness!

Tiffany manages the MedWatch Information Technology (IT) department as well as the Disease Management Clerical team.